Our standard complaints procedure is as follows:-
As a member of ARLA, MPM aims to provide the highest standards of service to all landlords and tenants, but to ensure your interests are safeguarded, we offer the following:
* If you believe you have a grievance, please write in the first instance to:
Miss Emma MacDonald MARLA
MPM Property Management
The grievance will be acknowledged immediately , investigated thoroughly in accordance with established “in-house” procedures and reply sent to the complainant within seven working days of receipt of the letter.
If the complainant is dissatisfied with the result of the internal investigation, please contact:
Property Redress Scheme
If the complainant still is not satisfied, MPM Property Management offer mediation between the Complainant and the company.
A copy of these rules will be provided by us upon request.