Complaints Procedure

Our standard complaints procedure is as follows:-

As a member of ARLA, MPM aims to provide the highest standards of service to all landlords and tenants, but to ensure your interests are safeguarded, we offer the following:

* If you believe you have a grievance, please write in the first instance to:

Miss Emma MacDonald MARLA
MPM Property Management
Osbourne House
Bridport
Dorset
DT6 9ER

The grievance will be acknowledged immediately , investigated thoroughly in accordance with established “in-house” procedures and reply sent to the complainant within seven working days of receipt of the letter.

If the complainant is dissatisfied with the result of the internal investigation, please contact:

Property Redress Scheme
Premiere House
First Floor
Elstree Way
Borehamwood
Hertfordshire
WD6 1JH
Tel: 03333219418

If the complainant still is not satisfied, MPM Property Management offer mediation between the Complainant and the company.

A copy of these rules will be provided by us upon request.

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